Frequently Asked Questions

Archive 2024-2025

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Additional Resources

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Annual - 07/15/2024 - 07/26/2024

Online Enrollment

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Annual: 07/15/2024 - 07/26/2024

The waiver deadline ended 07/26/2024. The online waiver system can no longer accept new waiver requests.

Waiver Criteria for Opting Out of SHIP

 If you have other health insurance, such as coverage under your parent’s or employer’s insurance plan, and you do not wish to enroll in Kansas College of Osteopathic Medicine's Student Health Insurance Plan, you may opt out, but only if the benefits under your existing coverage include all of the following:

  • Coverage must be active and continuous (no break or termination) for the entire academic year;
  • Coverage must be Affordable Care Act (ACA) compliant;
  • Maximum benefit must be unlimited;  
  • Deductible must be $1,000 for Individual / $3,000 for Family. or less. per Policy Year;
  • Claims must be paid by a U.S.-based company, and underwriting company must be owned, operated, and headquartered in the U.S. and must be in full compliance with all applicable federal laws;
  • A provider network within 25 miles of the KansasCOM area for primary routine care, specialty, hospital, and diagnostic care; and
  • Plan must provide coverage in all 50 states.

Claims

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Aetna Life Insurance Company
PO Box 981106
El Paso, TX 79998

Keep copies of all the documents submitted for claims.

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
PO Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM - 7 PM PST

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected